Privacy Policy | Lucky Tiger Casino

Information we may collect

When you use Lucky Tiger Casino, we may collect information that identifies you, relates to your account or helps us operate the website. The information collected depends on how you interact with the site, the services you use and the checks that may be required before or during play. We seek to collect information that is reasonably necessary for these purposes.

Account and contact information

This may include your name, date of birth, residential details, email address, username, account preferences and information you provide when registering or communicating with us. We may also keep details about your requests, complaints, responsible gambling enquiries and other support interactions so that we can respond appropriately and maintain an accurate service history.

Verification and identity information

To help confirm identity, age, eligibility and account ownership, we may request verification information and documents. Depending on the circumstances, this can include identity documents, proof of address, information about the source or destination of funds, and other details needed for security or compliance checks. We treat these records as sensitive and use them for legitimate verification, anti-fraud and account protection purposes.

Payment and transaction information

We may collect records of deposits, withdrawals, wagers, account balances, payment method details, transaction dates and related account activity. Payment providers or other service partners may process payment information on our behalf. We may receive transaction confirmations and limited payment details needed to reconcile activity, provide support, prevent misuse and meet applicable obligations.

Technical, device and usage information

When you browse or use the site, we may receive technical information such as your internet protocol address, browser type, operating system, device details, language settings, approximate location, pages viewed, access times and interactions with site features. We may also record security events, login history and information about how the website performs.

How we use information

We may use personal information for the purposes described below. The particular use will depend on the information involved and the reason it was collected.

To create, operate and maintain your player account and provide requested casino services.
To process account activity, payments, withdrawals, rewards or other transactions associated with your use of the site.
To verify your identity, age, account information and eligibility, and to protect accounts from unauthorised access.
To identify, investigate and prevent fraud, money laundering, scams, collusion, bonus abuse, security threats and other unlawful or prohibited activity.
To provide customer support, answer questions, resolve complaints and communicate about your account or service requests.
To maintain site functionality, monitor performance, troubleshoot errors and improve the website and user experience.
To meet legal, regulatory, accounting, tax, responsible gambling, dispute resolution and other compliance requirements that apply to our operations.
To send service messages, security notices and important account information.
To send marketing communications where permitted and where you have provided consent or another lawful basis applies. You can withdraw consent or opt out of marketing at any time.

We do not use personal information for purposes that are incompatible with the reason it was collected unless permitted or required by law, or where we explain the change and any available choices. Where practical, we may combine information from account activity, technical records and support interactions to protect the site and provide more consistent assistance.

Cookies, service providers and information sharing

Cookies and similar technologies

Lucky Tiger Casino may use cookies and similar technologies to keep the website working, remember preferences, support secure logins, understand site usage and help improve services. Some cookies may be placed by service providers that assist with analytics, security, payments or other website functions. Cookies can help us recognise a returning browser, maintain a session and detect unusual activity.

You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect the operation, security or availability of some website features. Your browser may also allow you to delete existing cookies, block selected cookies or receive alerts before cookies are stored.

Sharing information

We may share relevant information with trusted providers that help us operate the website and deliver services. These providers may include payment and transaction processors, identity and verification services, technology and hosting providers, customer support tools, fraud prevention services, analytics providers and professional advisers. They are expected to handle information securely and only for authorised purposes.

Information may also be disclosed where necessary to protect players, the site or other people; to investigate suspected fraud or unlawful activity; to enforce site rules; to respond to legal process; or to meet a valid request or obligation from an authorised body. If a business change affects the service, information may be transferred as part of that change, subject to appropriate protections.

Some providers may process information in countries outside Australia. Where information is handled overseas, we take reasonable steps to use suitable safeguards and require appropriate confidentiality and security measures.

Security, storage and retention

We use reasonable technical, administrative and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration and disclosure. These measures may include access controls, account security processes, monitoring, encryption or other safeguards appropriate to the type and sensitivity of the information. No website, transmission method or storage system can be guaranteed to be completely secure, so players should protect their passwords and contact us promptly if they suspect unauthorised account activity.

We keep information for as long as it is reasonably required for the purposes described in this policy, to maintain business records, resolve disputes, protect the service and meet legal or compliance requirements. Some account, payment, verification and transaction records must be kept for a period required by law even after an account is closed. When information is no longer needed, we may securely delete it, anonymise it or destroy it in accordance with our procedures.

Access to personal information is limited to people and providers who need it for authorised work. We expect those who handle information on our behalf to maintain confidentiality and apply appropriate security controls. If we become aware of an incident that may affect personal information, we will assess it and take steps that are appropriate to the circumstances, including any notification required by law.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information where it is no longer needed or where deletion is otherwise permitted, and withdrawing consent to marketing communications.

Making a data request

To exercise these rights or ask a privacy question, contact support@luckytigercasino.wtf. Please describe your request clearly and provide enough information for us to locate the relevant account or records. We may need to verify your identity before providing information, making changes or completing a deletion request. This helps protect accounts and prevents information from being disclosed to the wrong person.

Access: ask for a copy of personal information we hold about you, subject to applicable exceptions and verification requirements.
Correction: tell us which information is inaccurate, out of date or incomplete and provide the corrected details where appropriate.
Deletion: ask us to delete your personal information where it is no longer required or where deletion is legally available. Some records may need to be retained for a period required by law.
Marketing consent: withdraw consent or opt out of promotional messages by contacting support@luckytigercasino.wtf or using an available unsubscribe option. You may still receive essential service, security or account communications.

We will consider and respond to requests within a reasonable time. A request may be limited or refused where fulfilling it would conflict with legal obligations, security requirements, the rights of another person, fraud prevention or the proper operation of the service. If this occurs, we will explain the reason where we are able to do so.

Updates to this policy

We may update this Privacy Policy when our services, information practices or legal requirements change. The updated version will be made available on this page, with the revised date or other notice where appropriate. We encourage players to review the policy from time to time so they remain aware of how information may be handled. Continued use of the website after an update may be subject to the revised policy, to the extent permitted by law.